¿How can I file a claim?

We hope that you have a positive experience with us but should you wish to make a suggestion, offer your feedback or even raise a complaint, please contact the Customer Care team. They will do everything they can to resolve the issue to your satisfaction.

If you are not satisfied with the outcome of your complaint, you may submit a formal complaint to the BetWarrior Management Team by emailing complaint@betwarrior.bet.

Formal complaints should include the following information:

1. The helpdesk ticket number allocated when the issue was initially raised with Customer Care;

2. An explanation of the reason for you not being satisfied with the outcome of the initial investigation by Customer Care; and

3. Your expectation of how the complaint should be resolved. 

All complaints will be reviewed within 10 days and you will be informed of the Management Team's decision promptly.

If following the decision of the Management Team, which shall be deemed to be final, the case resolution is still unsatisfactory, you can raise your complaint with Curaçao e-gaming via: complaints@curacao-egaming.com and we will provide all the required cooperation.

 

If you want to send us a claim the email is complaint@betwarrior.bet.