If you believe a play has not been resolved correctly, the first thing we recommend is that you review your "Game History". There you can see how your bet was resolved, including the type of bet, the result, and the winnings obtained.
Additionally, in your BetWarrior account history you can verify all the movements related to that play.
For more details, please refer to the article👉 "Can I see my play history?".
If after reviewing you think there was an error in the resolution of your play, please do not hesitate to send us an email to help@betwarrior.bet with the information of the bet in question. With this data, we can review it and provide you with an answer as soon as possible.
To facilitate the review, please include the following information in your message:
- Round ID: you can find it in the betting history.
- Date and time: when you placed the bet.
- Bet amount: how much you bet.
- Balance before and after: the status of your balance before and after the bet.
- Screenshot: an image that shows the relevant information so that we can verify it.
Email address: help@betwarrior.bet