We’re sorry to hear that you are not able to access your account. We have created the video below to help you to log in:
If you enter the wrong information when signing in, you will see a message informing you of the issue.
First, make sure that you have typed in your email and password correctly.
You may click the little eye button 👁 if you want to see what you wrote down as your password.
If you can´t remember your password you can use our password recovery function.
Simply click on the Forgot Password button, confirm your email address and click on Reset password.
A message will confirm that a password recovery email has been sent to you.
To reset your password, simply click the link we will send to your email address and create a new password. You should now be able to access your account!
If the password recovery did not work or you have not received the reset password email, please contact our Customer Care for assistance.
Help email address firstname.lastname@example.org