We aim to payout the winnings within 48 hours after your request. However, due to regulatory requirements, your withdrawal request approval may be subject to account verification.
In this case, we will contact you via email and ask to confirm your account details by providing the relevant documents. The verification process may take up to 72 hours, therefore to avoid the payout delays, please send the required documents for processing as soon as possible.
Help email address firstname.lastname@example.org