Our objective is to payout all winning bets as fast as possible: on LIVE the bets are paid out as soon as a result of the bet has been known; on Pre Match, the settlement period may vary for different events/bets and they will be settled as soon as we have an official result from the government entity.
In case you have verified your bets and the results and you believe the settlement is incorrect. contact our Customer Care and we will investigate your request as soon as possible.
In case you can validate your request with an official link of the result, or some evidence in video, photo, screenshot, etc., as it might help to speed up the process.
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